Contact Us · 联系我们
English
For any questions, support requests, refund inquiries, or media outreach, please email:
Response Times
- General inquiries: Within 2 business days
- Refund requests: Within 3 business days
- Technical issues: Within 1 business day
- Privacy/data requests (GDPR/CCPA): Within 30 days as required by law
What to Include
To help us assist you faster, please include:
- Your account email (if registered)
- Order ID or transaction reference (if payment related)
- Clear description of your issue or question
- Screenshots if relevant
中文
如有任何问题、支持请求、退款咨询或媒体合作，请发送邮件至：
响应时间
- 一般咨询：2 个工作日内
- 退款请求：3 个工作日内
- 技术问题：1 个工作日内
- 隐私/数据请求（GDPR/CCPA）：30 天内（法律要求）
请提供的信息
为帮助我们更快协助您，请提供：
- 您的账户邮箱（如已注册）
- 订单号或交易号（如与付款相关）
- 问题或咨询的清晰描述
- 相关截图
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